Some say he’s not a person but a title handed down through generations. Some say TNT haven’t permitted him to leave the office in 5 years and that at night he plays meerca chase on repeat. All we know is he’s called Rico S.
I liked the idea of Rico S. as a neo-deity who decides the fate of pet and owner alike. He would live in shenkuu and people would sacrifice chias to appease him and he would get back to them with lines from the customer support manuscript.